In this policy, "SunVolt", "we", "our" and "us" refer to SunVolt Energy & Technologies. This policy applies to information collected through the SunVolt website, contact forms, quote requests, emails, phone enquiries and related digital communications connected with our solar, battery, EV charging and energy services in Perth and Western Australia.
-
1. Information We May Collect
We may collect personal information you choose to provide, including your name, email address, phone number, suburb, property address, service interest, electricity usage details, existing system information, project notes and any documents or images you send in relation to an enquiry or quote request.
-
2. How Information Is Collected
Information may be collected when you submit a website form, request a quote, call us, email us, interact with SunVolt through social or advertising channels, or otherwise communicate with us about a potential or active project.
-
3. How We Use Personal Information
SunVolt may use your information to respond to enquiries, prepare proposals, assess project suitability, arrange calls or site visits, provide customer support, improve our services, maintain internal records and communicate with you about the service you requested.
-
4. Quotes, Site Assessments And Service Delivery
If you request pricing or technical advice, we may use property and usage information to prepare indicative system recommendations, estimate project scope and coordinate with relevant staff, contractors or project partners as reasonably required to progress your enquiry or service request.
-
5. Analytics, Cookies And Website Data
Like many websites, SunVolt may use cookies, analytics tools and similar technologies to understand page visits, device types, traffic patterns, campaign performance and general website engagement. This information is typically used to improve website performance, user experience and marketing effectiveness.
-
6. Sharing Of Information
SunVolt does not sell personal information. We may share information with trusted service providers, technology platforms, installers, consultants or business partners only where reasonably necessary to operate the website, respond to your enquiry, prepare a proposal, deliver services or meet legal or operational requirements.
-
7. Storage And Retention
Your information may be stored in our email systems, CRM tools, quoting systems or internal records for as long as reasonably necessary to manage enquiries, support projects, maintain business records, resolve disputes or comply with legal, accounting or operational obligations.
-
8. Data Security
We take reasonable administrative, technical and practical steps to help protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
-
9. Marketing Communications
SunVolt may occasionally contact you regarding your enquiry, a requested quote, related services or relevant follow-up opportunities. If you receive promotional communication from us and no longer wish to receive it, you may request to opt out at any time.
-
10. Access And Corrections
If you want to request access to personal information we hold about you, or if you believe any information is inaccurate or incomplete, you may contact SunVolt and request a correction. We will respond within a reasonable timeframe.
-
11. Third-Party Websites
Our website may contain links to third-party websites or tools. Once you leave the SunVolt website, we are not responsible for the privacy practices, content or security of those external services, and you should review their own policies separately.
-
12. Policy Updates
This Privacy Policy may be updated from time to time as our website, business processes, service providers or legal obligations change. The latest version published on this page will apply from the date of publication.
Privacy Questions Or Requests
If you have a privacy question, want to update your details or need clarification on how your information is handled, contact SunVolt directly.